Right of withdrawal and returns

Effective from 23 September 2026

When you buy in our online shop, you have a 14-day right of withdrawal. Here you can read how to withdraw, how to send the item back, and when you get your money back.

In brief

• You have 14 days from the day you receive the item to withdraw. You do not have to give a reason.
• Give us a clear notification, for example by email. You can use the form at the bottom of the page, but it is not a requirement.
• Send the item back no later than 14 days after you have notified us. You pay for the return yourself.
• You may examine the item as you would in a shop. If you handle it more than that, we can deduct a loss of value.
• You get your money back no later than 14 days after we have received your notification. We may, however, wait until we have received the item, or until you have documented that you have sent it. We refund you within 5 working days after we receive the item.

1. When you can withdraw

• You can withdraw from your purchase within 14 days without giving a reason.
• The period is counted from the day you, or a person you have designated (but not the carrier), receive the item. If you receive the item on the 1st of a month, for example, you can withdraw up to and including the 15th.
• If you have ordered several items in the same order and they arrive separately, the period is counted from the day you receive the last item.
• If you collect your order in our shop, the period is counted from the day you collect it.
• If the last day of the period falls on a public holiday, a Saturday, Danish Constitution Day, Christmas Eve or New Year's Eve, you can withdraw on the following working day.
• You can withdraw from the whole order or from only part of it.

The right of withdrawal applies when you buy as a private individual in our online shop, including when you collect the order in our shop. It does not apply to purchases in our physical shops. If an item you have bought in the shop can be returned, this is stated on your receipt.

2. How to withdraw

Give us a clear notification that you want to withdraw from your purchase. You can, for example:

• write to us at info@collectorscage.com
• create a return in our returns portal (Denmark and Sweden, see section 3)
• send a letter to our return address (see section 3)
• tell us in our shop at Amagertorv 31, 1160 København K.

Please state your order number and which items you are withdrawing from. You can use the model withdrawal form at the bottom of the page, but you do not have to.

You have met the deadline if you send your notification before the 14 days have passed. Please keep a copy of your notification. We confirm when we have received it.

You cannot withdraw simply by refusing to accept the parcel. You must also give us a clear notification.

3. Easy returns

Send the item back to us no later than 14 days after you have notified us that you are withdrawing. You pay for the return yourself.

Where you are sending from	What to do	Price
Denmark	Order a return label at return.shipmondo.com/collectorscage	68,75 kr.
Sweden	Order a return label at return.shipmondo.com/collectorscage-se	108,75 SEK
Other countries	Send the parcel with a carrier of your own choice	The carrier's price
Our shop	Hand the item in at the shop at Amagertorv 31, 1160 København K, during opening hours. Bring your order confirmation.	No shipping cost

If you send the parcel yourself, send it to:

• Collectors Cage ApS
• Amagertorv 16, 3. sal
• 1160 København K
• Denmark

When you send an item back:

• Pack the item well so it is not damaged in transit.
• Include everything that came with the item, for example the dust bag, box, strap, coin purse or pochette and the certificate of authenticity.
• You carry the risk for the item until we have received it. If you send it yourself, we recommend a tracked shipment that is insured for the value of the item.
• We do not accept parcels sent cash on delivery or without postage paid.

4. How you may handle the item

You may examine the item in the same way as you would in a shop. You may, for example, open the bag, look inside it, check the fastenings, zips and pockets and try it in front of the mirror.

If you handle the item more than that, it can lose value. That can be the case, for example, if the bag:

• has been used outside the home or has been filled with your things
• has been treated with care products, waterproofing or similar
• has got new marks, scratches, stains or smells, for example of perfume or smoke
• has been altered, or if something that came with it is missing.

The same applies to care products such as our Leather wax if they have been opened or used.

If the bag is delivered with a return tag, leave it on while you are looking at the bag. If you remove the tag, you do not lose your right of withdrawal, but we check whether the bag has been used.

You are only liable for a loss of value caused by handling the item more than is necessary to establish what the item is, what condition it is in and how it works. When we receive the item, we compare it with the description and the photos on the product page. If we deduct an amount, we tell you why and how much. The deduction corresponds to the actual loss of value.

5. Refunds

• We refund everything you have paid for the items you are withdrawing from.
• If you withdraw from the whole order, we also refund the shipping you have paid to have the item delivered. If you have chosen a more expensive delivery method than our cheapest standard delivery, we do not refund the difference.
• We pay no later than 14 days after the day we received your notification that you are withdrawing.
• We may wait to refund until we have received the item, or until you have documented that you have sent it. Whichever happens first applies. We refund you within 5 working days after we receive the item.
• We use the same means of payment as you paid with, unless we have agreed otherwise with you. You do not pay any fees for the refund. If you paid with a gift card, you get the amount back on the gift card. If you paid with Klarna or Anyday, the refund is made through them.
• Any loss of value (see section 4) is deducted from the amount.

6. Is there a fault with the item?

If the item is defective or not as described, it is not a withdrawal but a complaint. In that case you have a 24-month statutory right to complain, and if the complaint is justified, we cover your reasonable costs of sending the item to us. Contact us before you send the item. You can read more in our terms and conditions, section 9.

7. Contact

• Company: CollectorsCage ApS
• Company registration no. (CVR): 42899429
• Address: Amagertorv 31, st. tv., 1160 København K
• Email: info@collectorscage.com

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Annex: Model withdrawal form

You can use the form if you want to, but you can also just write to us. Please state your order number. Send the form to info@collectorscage.com or by post to our return address in section 3.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

– To CollectorsCage ApS, Amagertorv 31, 1160 København K, info@collectorscage.com:

– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following services (*)

________________________________________

– Ordered on (*)/received on (*) ________________

– Name of consumer(s) ________________

– Address of consumer(s) ________________

– Signature of consumer(s) (only if this form is notified on paper) ________________

– Date ________________

(*) Delete as appropriate.