Terms and conditions for Collector's Cage

Effective from 23 September 2026

These terms and conditions apply when you buy items from Collector's Cage at collectorscage.dk and our other country sites, for example collectorscage.com, collectorscage.se and collectorscage.de. The rules on withdrawal and returns are gathered in our right of withdrawal and returns policy, and how we process your personal data is set out in our privacy policy.

1. Company details

• Company: CollectorsCage ApS
• Company registration no. (CVR): 42899429
• Address: Amagertorv 31, st. tv., 1160 København K
• Email: info@collectorscage.com
• Shop: Amagertorv 31, 1160 København K
• Return address: CollectorsCage ApS, Amagertorv 16, 3. sal, 1160 København K

2. Who the terms apply to

The terms apply to purchases in our online shops and are written for you as a private individual (a consumer). If you buy as a business, you do not have a right of withdrawal.

Purchases in our physical shops are not covered by the right of withdrawal. If you order in the online shop and collect the item in the shop, it is a purchase in the online shop, and then the right of withdrawal applies.

3. The items

We sell pre-owned designer bags and accessories that we have inspected and authenticated before they go on sale. We also sell new accessories under our own name, for example The organiser®, The Pillow® and Leather wax.

Pre-owned items and their condition

Every pre-owned item is unique. On the product page we describe the condition of the item in three ways:

• a condition grade: Excellent, Very good, Good or Fair
• a description of the outside and the inside condition
• photos showing signs of use, for example on corners, handles, hardware and inside.

The condition grades mean:

Condition grade	Meaning
Excellent	The bag has hardly been used and has only a few small signs of use.
Very good	The bag has been used regularly, but has been looked after well. There are only small signs of use.
Good	The bag has been used and has visible wear.
Fair	The bag has clear wear and clear signs of use.

The condition grade is an overall assessment. It is the description and the photos of the individual item that show exactly which signs of use it has. So always look at the photos before you buy.

4. Prices and shipping

• Prices are shown in the currency of the country you are shopping in and include applicable VAT.
• Shipping is free on most orders. If shipping has to be paid, you can see the price at checkout before you pay.
• The total price of your order, including any shipping, is shown at checkout before you pay.
• We cover customs duties and import VAT, so the price at checkout is the final price. Read more in section 7.
• You pay the price that applies when you place your order. We reserve the right to correct misprints and obvious pricing errors.

5. Ordering and the agreement

• When you have placed your order, you receive an order confirmation by email. The agreement is binding when you have received it. Please check that the details are correct, and contact us if anything is wrong.
• Our pre-owned bags are also sold in other places than the online shop, for example in our shops. In rare cases a bag may therefore have been sold before your order is processed. If that happens, we let you know as soon as possible, cancel the order, and you get the full amount back.
• Discount codes can be used on the terms stated with the code, and only on new purchases.
• Gift cards cannot be combined with other gift cards in the same purchase, unless otherwise agreed with us in writing.

6. Payment

• You can pay by payment card (for example Visa/Dankort, Visa and Mastercard), MobilePay, Apple Pay, Google Pay, PayPal, Klarna and Anyday, among others. Which payment methods you can choose depends on your country and is shown at checkout.
• Payment is handled by our payment providers over an encrypted connection. We do not see or store your full card number.
• The amount is reserved when you order and is only charged when we ship your order, or when it is ready for collection in the shop.
• If you pay with Klarna, Anyday or PayPal, their terms also apply, for example to when you have to pay.

7. Delivery

Where we deliver

We deliver to all EU countries, Norway, the United Kingdom, Switzerland and a wide range of other countries. Because of the EU's sanctions we do not deliver to Russia and Belarus. At checkout you can see which countries you can choose.

Delivery methods and carriers

• Depending on the country, you can choose delivery to your address or to a pick-up point.
• We ship mainly with PostNord. In some countries we ship with other carriers, for example DPD or Budbee.
• For delivery in Denmark you can also collect your order in our shop at Amagertorv 31, 1160 København K. At checkout you can see when the order is ready for collection. Remember valid photo ID. If someone else is collecting the order for you, let us know in advance. That person must bring their own photo ID and a copy of the order confirmation.

Shipping price

Shipping is free on most orders. If shipping has to be paid, you can see the price at checkout before you pay.

When we ship

• We dispatch your order within 1 working day.
• If you order several items, they may in some cases be sent separately.
• When we have sent your order, you receive an email with a link so you can track the parcel.

Delivery time

The expected delivery time for each delivery method is shown at checkout. Unless otherwise agreed, we deliver no later than 30 days after you have placed your order.

Customs duties and import VAT

We cover customs duties and import VAT in every country we ship to. The price at checkout is therefore the final price — there is nothing extra to pay when the parcel arrives.

Damage and lost parcels

• We carry the risk for the item until you, or a person you have designated, has received it.
• If the parcel is damaged when you receive it, please take photos, keep the packaging, and contact us as soon as possible. You always have your rights under the rules on complaints in section 9.
• If a parcel is lost before you have received it, we find a solution with you. If we cannot deliver the item, you get the full amount back.

Parcels that are not collected

If the parcel cannot be delivered, or is not collected at the pick-up point, it is normally sent back to us. We then contact you.

8. Right of withdrawal

You have a 14-day right of withdrawal when you buy in our online shop. In brief:

• The period runs from the day you receive the item. You do not have to give a reason.
• You notify us in a clear way, for example by email. You can use the model withdrawal form, but it is not a requirement.
• You must send the item back no later than 14 days after you have notified us, and you pay for the return yourself. Returning is easy: a return label from our returns portal costs 68,75 kr. in Denmark and 108,75 SEK in Sweden. From other countries you arrange the shipment yourself. You can also hand the item in at our shop at Amagertorv 31.
• You may examine the item as you would in a shop. If you handle it more than that, we can deduct a loss of value from the amount you get back.
• We refund the money no later than 14 days after we have received your notification. We may, however, wait until we have received the item, or until you have documented that you have sent it.

You will find the full rules and the model withdrawal form in our right of withdrawal and returns policy.

9. Statutory right to complain

You have a 24-month statutory right to complain under the Danish Sale of Goods Act (købeloven). This means that you can complain if the item has a defect that was there when you received it. This applies to both pre-owned and new items.

What is a defect in a pre-owned item

Pre-owned items are sold in the condition described on the product page. Signs of use and wear that match the condition grade, the description and the photos are therefore not a defect. Nor is it a defect when an item becomes worn through normal use after delivery, or when damage is caused by incorrect use, an accident or incorrect care.

It is, for example, a defect if the item has a fault or damage that is not stated in the description or the photos, or if the item is not authentic.

How to make a complaint

• Write to us at info@collectorscage.com with your order number, a description of the problem and preferably photos.
• You must complain within a reasonable time after you have discovered the defect. If you complain within 2 months after you have discovered it, it is always in time. You cannot complain later than 24 months after you received the item.
• Contact us before you send the item, and we will help with the shipment.
• If the complaint is justified, we cover your reasonable costs of sending the item to us.

What you can get

If the item has a defect, you can have it repaired or exchanged for a similar item. Because pre-owned items are unique, an exchange is rarely possible. If the defect cannot be remedied, or is not remedied within a reasonable time, you can have a proportionate price reduction or cancel the purchase and get your money back. If the defect is minor, you cannot cancel the purchase.

10. Authenticity and lifetime authenticity guarantee

• All bags we sell are inspected and authenticated by our experts before they go on sale.
• With every bag you receive a certificate of authenticity in the form of a card with a unique code that is registered with us and linked to your purchase.
• We give a lifetime authenticity guarantee. If it should ever turn out that a bag you have bought from us is not authentic, we refund the full purchase amount.
• The guarantee applies for as long as you have the certificate of authenticity, which shows that the bag was bought from us.
• How to use the guarantee: write to us at info@collectorscage.com with your order number, the code on the certificate of authenticity and a short description of why you are in doubt.
• The guarantee is given by CollectorsCage ApS, see section 1.
• The guarantee comes in addition to your rights under the Danish Sale of Goods Act (købeloven) and does not limit them. The Danish Sale of Goods Act gives you the right to have a defect remedied free of charge, to a proportionate price reduction or to cancel the purchase when an item has a defect. A bag that is not authentic is always a defect that you can complain about under section 9, even if you do not have the certificate of authenticity.

11. Complaint options

If you have a complaint, please contact us first at info@collectorscage.com. We would like to find a solution together with you.

If we cannot reach agreement, you can complain to:

• Nævnenes Hus, the Danish Mediation Team for Consumer Complaints (Mæglingsteamet for Forbrugerklager) (formerly the Danish Centre for Complaint Resolution, Center for Klageløsning)
• Toldboden 2, 8800 Viborg
• www.naevneneshus.dk

You complain via the website of Nævnenes Hus. A fee is payable, and there are value limits for which purchases you can complain about. You can read more about your options at forbrug.dk.

If you live in another EU country, Norway or Iceland, you can also get free help from the consumer centre in your country (European Consumer Centres Network). In Denmark it is called Forbruger Europa: forbrugereuropa.dk.

12. Personal data

We process your personal data in order to complete and deliver your purchase and to help you when you contact us. You can read more in our privacy policy.

13. Governing law

The agreement is governed by Danish law. If you live in another country, you keep the protection you have under the mandatory consumer rules of your country of residence.

14. Changes

We may change these terms and conditions. Your purchase is covered by the terms that applied when you placed your order.